Frequently Asked Questions
Got questions about your order, package details, delivery timelines, or payment options? We’ve answered the most common questions to help make your graduation journey stress-free.
Description Please visit our payment plans information page HERE.
Shipping for ring and pendant orders typically takes 8 to 10 weeks.
For all other products offered on our website, shipping generally takes 4 to 6 weeks.
Rings and pendants often require more time for production and quality checks, which is why they have a longer shipping timeframe compared to other products.
Yes! Once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress.
We use reliable carriers to ensure your items are delivered safely and promptly. The specific carrier will be indicated in your shipping confirmation email.
Currently, we do not have standard expedited shipping options. However, if you need your order expedited, please contact customer service at info@gradelitellc.com for assistance.
Please ensure you select the appropriate shipping fee that corresponds with your order. If the correct fee is not selected, there will be a delay in shipping until all fees have been paid.
If your order hasn’t arrived within the expected timeframe, please contact our customer service team for assistance.
If you need to change your shipping address, please contact us as soon as possible. We can update your address if your order hasn’t been processed yet.
If your package is lost or arrives damaged, please reach out to our customer service team immediately so we can help resolve the issue.
No, we do not ship internationally at this time. All orders are shipped within the domestic U.S. only.
